Glossary
This glossary explains the words you'll see across Voop, so the rest of the docs make sense.
Account
An account is the organisational layer at Voop, under which billing and payment are managed.
Admin
An admin is a user who administers the Voop account. Admins can administer multiple teams.
Activity
An activity occurs when a setting is changed or certain content is accessed by a user. For example, an activity will be triggered when a child opts into sharing their live location.
Alert
An alert features on the guardian's dashboard, to draw attention to a user's activity. Alerts are rated red or amber to signify their level of significance. For example, an alert will be triggered when a child has connected their device to WiFi or has attempted to make a call to a blocked number.
Child
A child is anyone under the age of 18.
Dashboard
The dashboard is a website that presents admins, team owners and guardians with key information relating to the children that they manage.
Device
A device is a smartphone that is using the Voop mobile network.
eSIM
An eSIM is a built-in digital SIM card that lets you activate a mobile network plan without using a physical SIM card.
Guardian
A guardian is a user who is responsible for a child and who manages their device.
Mobile network
A mobile network is the system that allows a smartphone to make calls, send text messages and access the internet. Voop is a mobile network!
Plan
A plan is the agreement with Voop that relates to the services a user receives.
Profile
A profile contains the personal information of a user, including their name and email address.
Role
A role is the set of permissions an admin, team owner or guardian has.
Routine
A routine is a rule that applies to a child's device at specified times, limiting the things the child can do on their device once applied. Admins, team owners and guardians can set routines through the dashboard.
Sync
A sync is the exchange of data between the Voop dashboard and the child's device. This makes sure that any changes you want to make to the management of the device take effect on the device as quickly as possible.
Team
A team is a group of guardians within an account, which is managed by a team owner. An account can have multiple teams and the account owner can decide how best to structure their teams. For example, a team might be configured geographically (e.g. 'South Manchester') or through a named individual like a safeguarding manager (e.g. 'Felix's Team').
Team owner
A team owner is a user who is responsible for a number of guardians and the children those guardians manage.
User
A user is somebody who uses the Voop dashboard or the mobile network through their device. A user can be an account owner, team owner, guardian or child.
Voop app
The Voop app is a mobile app available to children through their device. The app shows things like their phone number and, importantly, the ability for the child to opt in or out of sharing their location with their guardian.
Virtual private network (VPN)
A VPN is a digital tool that makes an internet connection more private and secure. Voop uses a VPN on children's devices to help guardians manage the apps and contents available to the child.